Shipping policy

We ship Worldwide!
Note that once an order is shipped, we cannot be held responsible for delays or damages caused by the shipping carrier or during transit. In the unlikely case that your order is delayed or lost, we will work with you and the shipping carrier to assist you in resolving the situation. Orders can also be insured if such request is initiated by the customer.
USA Orders:
Free standard for orders over $50- 5-10 business days (Contiguous states [48 states] excluding Hawaii, Alaska, Puerto Rico, etc.)
2 Day- 2 business days
Next Day

International Orders: (International/Non-USA Destinations)

By placing an international order with Alteya Organics, you agree to the following terms:

1. Final Sale Policy
Due to international import and export regulations, all international orders are considered final sale. Returns, exchanges, or cancellations cannot be processed once the order has been shipped.

2. Lost or Damaged Shipments
In the event that a shipment is lost or arrives damaged, a refund may be issued only after official confirmation or notice from the shipping carrier. Alteya Organics reserves the right to review and verify all claims before issuing a refund.

3. Delivery Timeframes
Estimated delivery times for international shipments may vary depending on destination, customs processing, and carrier operations. Delivery timeframes are not guaranteed.

4. Carrier Delays
Alteya Organics is not responsible for delays caused by shipping carriers, customs clearance procedures, or other circumstances beyond our control.

5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product or shipping costs. Alteya Organics has no control over these charges and cannot predict their amount. Failure to pay applicable customs fees may result in delays, return, or abandonment of the shipment, for which Alteya Organics is not responsible.

Services Used:

USPS First Class/ UPS Saver
USPS Priority Mail/ UPS Express
All other orders PLEASE CONTACT US FOR QUOTE: Contact Form

Shipping Options:
Most of the orders are shipped via USPS – United States Postal Service (USPS.com).
We accept special carrier requests (FedEx, UPS, etc.)
If you want to ensure your order, contact us.
USPS First Class International Mail doesn’t support tracking information.
Due to the inconvenience for most of our customers, we ship with “Signature Confirmation” depending on the total value of the order.
USPS – Delivery Estimated Time (visit USPS.com for more information)

Shipping Information Issues:
If we discover shipping information issue(s) we will attempt to contact the customer to notify them of the issue. If we are unable to reach the customer and the customer does not contact us to correct the issue, we may cancel the order within 10 business days at our discretion. We cannot be held responsible for already processed orders with incorrect submitted shipping information. Order returned to us due to incorrect shipping information will no longer be eligible for free shipping.

Return Policy:
Due to the nature of our products, refund requests must be made within 14 days of an order delivery date. Please call us at +1 (312) 528 9161 or email us at orders@alteyaorganics.com if you have any questions or refund requests. Pre-paid labels will be given only if the products seal has not been opened. Refund will be issued as Alteya Reward Point’s to their account once we received the returned product. Customer must have an account or create an account in order to receive their refund. There will be a re-stocking fee depending on the total value of the order. If an order has been returned, any Alteya Reward points earned for that order will be subtracted from the customer’s account.

Combining Orders:
We keep the rights to combine orders placed by the same customer with the same shipping address. That allows us to upgrade the shipping method and to provide better customer service. If you wish for your consecutive orders not to be combined, please let us know.

Damages:
Damages must be reported to the shipping courier and us immediately. Inspect all packages at the time of receipt. In the event that you receive an order that has been damaged make sure the driver/delivery person notes this fact on the delivery sheet. You should then immediately contact the carrier office so that they can inspect the shipment. If you do not do this within one business day, then you accepted the box in good condition, and nothing can be done about the damages. Once a package has been signed for (if customer requested “signature required” service) it is assumed the package was delivered in good order.
Once the order leaves our store, we are not responsible for damages or loss in transit. By placing an order, you accept our terms and conditions.