Terms & Conditions

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on Alteya Inc’s website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order (e.g. for a payment through PayPal).

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

In the future, you will be able to register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out a registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by sending us an email at support@alteya.com. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at 1-877-4 ALTEYA or send us an email at support@alteya.com.

Hours of Operation:

We are open 9am – 6:00 pm CST (USA) Monday-Friday. You can order at your convenience 24 hours a day via our website. You can also fax an order to +1-708-213-9101 or place an order over the phone by calling 1-877-4-ALTEYA.

Payment Options:

For online orders we accept the following payment methods: Visa, Mastercard, American Express, Discover, eCheck, Google Checkout, and PayPal. We process order payments through the payment processing systems of PayPal, Cart32, and Google Checkout – global leaders in online payment solutions. Order payments are usually processed in real-time, however in case of technical issues we may manually process/re-enter orders that were unsuccessfully processed by the automatic payment system. Your use of our website constitutes an agreement to these policies.

We also take payments by checks and wire transfers. Please contact us for more information.


Orders received after 11am CST are usually processed and shipped from our warehouse on the next business day. Back ordered items not available at the time of processing are sent out as soon as they are available without any extra charge.

Please note that orders are not shipped until full payment has been received and cleared.

Domestic and Worldwide Shipping

Most purchases are shipped from our warehouse in the Chicago area. For an additional charge, we can expedite delivery to most destinations. Please call us at +1.312.528.9161 for more details.

We ship Worldwide!

Note that once an order is shipped, we cannot be held responsible for delays or damages caused by the shipping carrier or during transit. In the unlikely case that your order is delayed or lost, we will work with you and the shipping carrier to assist you in resolving the situation. Orders can also be insured if such request is initiated by the customer.

USA Orders:
Standard – Parcel Shipping Rates (USA Destinations)
Order Total Shipping and Handling Charge
Up to $150 $7.95
$150 and over FREE SHIPPING available

International Orders:
Standard Shipping Rates (International/Non-USA Destinations)
Product Shipping and Handling Charge
Rose oil and Rose absolute orders Recommend: Priority Int Mail or Express Mail
All other orders PLEASE CONTACT US FOR QUOTE: Contact Form

Shipping Options:

Most of the orders are shipped via USPS – United States Postal Service (USPS.com).
We accept special carrier requests (FedEx, UPS, DHL, ect.) for orders over $200.

If you want to insure your order, contact us.
For our Free shipping options we use Parcel Post and First Class International Mail.

USPS First Class International Mail Doesn’t Support Tracking Information.

Due to the inconvenience for most of our customers, we ship with “Signature Confirmation” only upon request.

For high value International orders we advise our customers to choose EMS or USPS Register Mail and insure their order.

USPS – Delivery Estimated Time (visit USPS.com for more information)

USA Destinations:
Parcel Post Service 6+ business days
First Class Mail (up to 14 ounces) 3-4 business days
Priority Mail 2-3 business days
EMS – Express Mail Overnight shipping (to most destinations)
USPS First Class Int. AirMail (up to 4 lbs.) 14+ business days – (no tracking #)
USPS Register AirMail 2-4 weeks
USPS Priority Int. AirMail 10+ business days
EMS – Express Mail 5-6 business days

Back-Ordered Items:

Most orders are shipped within 24-48 hours. If an item is not in stock, we will ship the order when all items become available.

Shipping Information Issues:

If there is a shipping information issue and the customer is not able to assist us within 30 days, we keep the right to cancel the order or ship it to the customer’s Billing/ Shipping address using the basic shipping method.


Cancelled orders will be subject to a cancellation fee of 20% or $5, whichever is higher. The cancellation fee on cancelled Priority or Express orders is 25% or a minimum of $10.
Shipping fees are extra to the cancellation fee, if the canceled order has already left Alteya’s warehouse.

Return Policy:

Due to the nature of our products, we cannot accept returned items. Please call us at +1.877-4-ALTEYA if you have any questions.

Combining Orders:

We keep the rights to combine orders placed by one customer with the same shipping address. That allows us to upgrade the shipping method and to provide better customer service. If wish your consecutive orders not to be combined, please let us know.


Damages must be reported to the shipping courier and us immediately. Inspect all packages at the time of receipt. In the event that you receive an order that has been damaged make sure the driver/delivery person noted this fact on the delivery sheet. You should then immediately contact the carrier office so that they can inspect the shipment. If you do not do this within one business day, then you accepted the box in good condition and nothing can be done about the damages. Once a package has been signed for (if customer requested “signature required” service) it is assumed the package was delivered in good order.

Once the order leaves our store, we are not responsible for damages or loss in transit. By placing an order you accept our terms and conditions.


All information on this website unless stated remains copyright of Alteya, Inc or Alteya Group LLC, and related entities. No information on this site, including any text, layout, or images, may be used, reproduced, or published either electronically or on hard copy or in any other format, now or in the future, without our written permission.

Legal Disclaimer:

The information provided on our website is accurate to the best of our knowledge at the time of inclusion. We (Alteya, Inc and Alteya Group LLC) make no representations or warranties about the information provided through this website, including any hypertext links or other items used either directly or indirectly from our website. We reserve the right to make changes and corrections at any time, without notice. We accept no liability for any inaccuracies or omissions in our website and any decisions based on information contained in our website are the sole responsibility of the visitor.

We accepts no liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind resulting from whatever cause through the use of any information obtained either directly or indirectly from our website. We cannot be held liable or responsible for any physical or medical conditions resulting from the handling and/or use of any of our products.